Privacy Policy

Last updated: 8 October 2026

This policy explains how Ringwood Pest Control (“we”, “us”) uses personal information collected through this website, by phone and by email. We follow the UK GDPR and the Data Protection Act 2018.

Who we are

Ringwood Pest Control
Unit 7, Hurn Bridge Business Park, Hurn Bridge Farm, Christchurch, BH23 6AD
Telephone: 01425 474 111
Email: Info@ringwoodpestcontrol.com

What information we collect

• Enquiries. If you use our contact form, phone us or email us, we collect your name, email address, telephone number, the address of the property if you give it, and the contents of your message.
• Customers. If you book or receive a service, we also keep the details needed to carry out and record the work, such as the property address, what was found and treated, and any invoicing details.
• Technical information. Like all websites, our web server records your IP address, browser type and the pages you visit. This is held by our hosting provider and used for security and to keep the site running.

Why we use your information

• To reply to your enquiry and provide a quotation. Our lawful basis is our legitimate interest in running our business and responding to people who contact us, or taking steps at your request before a contract.
• To carry out and record pest control work and to keep the records the law and our insurers expect. Our lawful basis is performing our contract with you and meeting legal obligations.
• To keep the website secure and working. Our lawful basis is legitimate interests.

We do not sell your information, and we do not use it for automated decision-making.

Who we share it with

We only share information where it is needed to run our service, for example with our website hosting provider, our email provider, and professional advisers such as accountants. These organisations act on our instructions or have their own legal duties to protect your information.

Content from other companies on this website

To show you reviews and display the site properly, some pages load content from other companies. When you visit those pages your browser connects to their servers, so they receive your IP address and basic browser details:

• Google reviews widget (Trustindex). Shows reviews of our business from Google. It loads from cdn.trustindex.io, and the reviewers’ profile pictures load from Google (googleusercontent.com).
• Google Fonts. Loads the typefaces used on the site from fonts.googleapis.com and fonts.gstatic.com.

Please see our Cookie Policy for more detail. These companies have their own privacy policies.

How long we keep your information

We keep enquiry details for as long as we need them to respond to you and for sensible business records, and then delete them. We keep customer job records for as long as is needed for our legal, insurance and accounting obligations.

Your rights

You have the right to ask us for a copy of the personal information we hold about you, to have it corrected or deleted, to restrict or object to how we use it, and to ask for it in a portable format. To use any of these rights, contact us using the details above.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint or on 0303 123 1113. We would be grateful for the chance to put things right first.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.